Privacy Policy
Our Commitment to Your Privacy
At melarivonex, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your personal data when you use our financial education services and website.
We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and are committed to maintaining the highest standards of data protection for all our users across Australia.
Information We Collect
We collect information that helps us provide better financial education services and improve your learning experience. The types of information we gather include:
How We Use Your Information
Your personal information helps us deliver quality financial education services. We use your data for these specific purposes:
Course delivery and personalisation — we track your progress to recommend relevant content and ensure you're getting the most from our educational materials. Payment processing happens through secure third-party systems, and we maintain records for legitimate business purposes.
Communication about your courses, important updates, and educational opportunities that might interest you. You can opt out of marketing communications anytime while still receiving essential course-related messages.
Website improvement through analysis of how users interact with our content, helping us create better learning experiences and fix technical issues promptly.
Data Sharing and Third Parties
We carefully limit who has access to your personal information and never sell your data to third parties. Here's when we might share your information:
Service Providers: We work with trusted companies that help us deliver our services, including payment processors, email delivery services, and website hosting providers. These partners are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal requirements may occasionally require us to share information with government authorities or law enforcement when required by Australian law or to protect the rights and safety of our users and business.
Business transfers could involve sharing data if melarivonex is acquired by or merged with another company, though any new owner would be bound by the same privacy commitments outlined in this policy.
Your Rights and Choices
Under Australian privacy law, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights:
To exercise any of these rights, simply contact us using the details provided at the bottom of this policy. We respond to all requests within 30 days and never charge fees for legitimate privacy requests.
Data Security Measures
We take data security seriously and employ multiple layers of protection to safeguard your personal information:
Technical safeguards include SSL encryption for all data transmission, secure servers with regular security updates, and restricted access controls that ensure only authorised personnel can access your information.
Operational security involves regular staff training on privacy practices, documented procedures for handling personal information, and incident response plans to address any potential data breaches quickly and effectively.
While we implement strong security measures, no system is completely immune to threats. We continuously monitor and update our security practices to stay ahead of emerging risks and maintain the trust you place in us.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and meet legal requirements. Here's how long we typically retain different types of data:
| Data Type | Retention Period |
|---|---|
| Account Information | Active account plus 2 years after closure |
| Course Progress Data | Active account plus 1 year for reference |
| Payment Records | 7 years as required by Australian tax law |
| Website Analytics | 26 months in anonymised form |
| Support Communications | 3 years for quality assurance purposes |
When data reaches the end of its retention period, we securely delete it from our systems unless we're legally required to keep it longer.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Most cookies we use are essential for website functionality, while others help us analyse usage patterns and personalise content.
Cookie Control: You can control cookie settings through your browser preferences. Disabling certain cookies might affect some website features, but you'll still be able to access our main educational content and account functions.
We use Google Analytics to understand website traffic patterns, but this data is anonymised and aggregated. We don't use this information to identify individual users or track personal browsing habits across other websites.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you via email and post the updated policy on our website with a new effective date.
Minor updates that don't affect how we handle your personal information will be posted directly to this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: contact@melarivonex.com
Phone: +61 456 449 080
Mail: melarivonex Privacy Officer
332 South St, Toowoomba City QLD 4350, Australia
We respond to all privacy inquiries within 5 business days and work with you to resolve any concerns promptly and fairly.